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Improving Achieves Outstanding Customer Satisfaction with an NPS of 78%

Headshot - Sarthak Routh
Sarthak Routh
Marketing Manager

December 14, 2023 | 2 Minute Read

Dallas, TX – Improving, a leading IT services company known for its commitment to positively changing the perception of the IT professional, is pleased to announce that we have garnered a Net Promoter Score (NPS) of 78%, along with an average market study score of 9.1 on a 10-point scale. This achievement is based on comprehensive feedback gathered from 32 detailed interviews that focused on Improving could grow and evolve in a way that aligned with changes and trends in the market, our core values, and the needs of our clients.

This achievement is significantly above industry standards and is a testament to Improving's success in building a loyal customer base and delivering high-quality IT solutions. Notably, 81% of the interviewees considered themselves as NPS ‘promoters’, scoring Improving a 9 or higher. This level of customer advocacy highlights Improving’s strengths in providing high-quality solutions, services, and resources, ensuring a seamless fit within client cultures, and adopting a proactive approach to client needs. 

"Our focus has always been on creating substantial value for our clients through our cutting-edge IT consulting, software development, and agile training services," said Curtis Hite, CEO of Improving. "This impressive NPS score reflects our commitment to excellence and the strong relationships we've built with our clients and teams." 

In addition to the positive feedback, Improving's clients provided valuable insights into areas of opportunity, including perspectives on pricing, resource management, and strategic partnerships. These insights are crucial as Improving continues to evolve and adapt its services to meet and exceed client expectations in an ever-changing technological landscape. 

"While we celebrate this achievement, we also recognize the importance of continuously improving and addressing our clients' evolving needs, while we continue to build trust," added Mr. Hite. "We see this feedback as an opportunity to further enhance our services and solidify our position as a strategic partner for organizations of all sizes." 

Improving's commitment to customer satisfaction and continuous improvement remains a cornerstone of its business strategy. This NPS score is a clear indication of the company's dedication to not just meeting but exceeding client expectations, further strengthening its position as a leader in the IT services industry. 

About Improving 

Improving is a complete IT services firm, offering advanced technology consulting, software development, and agile training. It is committed to creating a positive change in the perception of the IT profession by delivering exceptional service and value to its clients. For more information about Improving and its services, visit


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