Minute MTTA
Incidents Resolved
Reduction in Downtime
Man Hours Saved via Automation
Enterprise-Grade Application Support
Today’s enterprises depend on distributed, cloud-native applications to power business-critical operations. Our Managed Solutions are designed to support initiatives with precision, continuity, and technical depth. We operate as an extension of your team, delivering full-spectrum application reliability solutions that combine 24/7 coverage with deep systems knowledge and platform fluency. From real-time observability to intelligent incident handling, we keep your production environments secure, stable, and optimized for performance.
Flexible Engagement Models That Fit Your Needs
Whether you need full-service 24/7 support or a focused partnership for critical workloads, our engagement models are designed to meet your operational priorities without overextending your internal teams. Each model is built on the same foundation of reliability, expertise, and proactive service.
Core Support
Ideal For: Organizations needing business-hours support for production systems with limited integration.
Our Team: Monitors, triages, and resolves incidents during standard hours while your internal team manages product and infrastructure priorities.
Enhanced Support
Ideal For: Teams seeking to offload support and optimization for complex or high-traffic cloud-native applications.
Our Team: Delivers 24/7 coverage, proactive tuning, and ongoing improvements in collaboration with your internal teams.
Strategic Partnership
Ideal For: Enterprises needing an embedded team with end-to-end operational alignment and role flexibility.
Our Team: Provides dedicated resources, integrates with DevOps cycles, and adapts to your evolving needs around uptime, performance, and delivery.
How Clients Have Benefited From Our Managed Solutions
From global logistics to travel and enterprise software, our clients rely on Improving to support the systems their businesses can’t afford to lose. Explore a few examples of how our 24/7 managed solutions have delivered measurable results in high-demand production environments.
Next Generation Track and Trace System
Improving provided 24/7 managed solutions for Canada Post’s high-volume parcel tracking platform, supporting over 1 billion Kafka messages per week with zero missed incident escalations. Through proactive monitoring, automated incident workflows, and deep system optimization, Canada Post achieved a 95% reduction in downtime and saved over 5,000 engineering hours.
Confluent
Splunk On-Call
Microsoft Azure
Kubernetes
Why Enterprises Choose Improving for Application Production Support
Most managed solutions providers offer surface-level support. We go deeper. Improving delivers cloud-native expertise, embedded engineering teams, and a proactive mindset that aligns with your long-term operational goals. Our clients rely on us not just to maintain uptime, but to enhance performance, reduce risk, and integrate seamlessly with DevOps and engineering workflows.
The Value of Improving’s Managed Solutions
Our Managed Solutions are designed to deliver measurable outcomes across performance, reliability, and internal efficiency. By partnering with Improving, you gain more than 24/7 support. You get a scalable operations model built to reduce downtime, improve visibility, and elevate the productivity of your technical teams.
Faster Recovery, Less Downtime
Incidents are resolved quickly by engineers who know your environment, reducing the risk of prolonged outages.
Full-Stack Visibility
Real-time dashboards and integrated observability tools make it easy to track performance, usage, and potential risks.
Embedded Support Teams
We provide a consistent team that works directly with your stakeholders to ensure alignment and continuity.
Continuous Improvement
Our proactive monitoring and analysis identify trends and opportunities for system enhancements to ensure continuous stability and improvement.
How We Deliver Reliable Application Support
Every engagement is anchored in a defined, repeatable support process that blends real-time responsiveness with long-term operational improvement. From onboarding to ongoing optimization, we focus on stability, transparency, and alignment with your business priorities.
1. Monitor & Detect
We deploy observability tools to track system performance, detect anomalies, and establish health baselines.
Integrated with Grafana, Datadog, Splunk, and other leading tools
Configured to trigger alerts for performance degradation or system failures
Regular reviews of metrics to identify potential risks
2. Triage & Respond
Our engineers respond to incidents around the clock, minimizing disruption and containing impact.
24/7 coverage capable of a sub-5-minute average MTTA
Severity-based escalation workflows
Immediate notification to all stakeholders of high-priority incidents
3. Investigate & Resolve
Once triaged, issues are investigated, resolved, and documented to ensure accountability and traceability.
Root cause analysis for incidents
Rapid deployment of fixes or configuration updates
Detailed post-incident review or postmortems for internal learning and stability enhancements
4. Analyze & Improve
We use trends and incident patterns to recommend improvements and prevent future disruptions.
Ongoing performance audits and optimization suggestions
Infrastructure or code-level recommendations where applicable
Collaboration with dev teams to close feedback loops
5. Report & Align
We provide transparent reporting to keep stakeholders informed and engaged in long-term stability.
Monthly service reports with KPIs like MTTA, MTTR, and incident volume
Quarterly reviews to realign goals and service levels
Optional advisory sessions to plan next-phase improvements
Meet the Team Behind the Platform
Our managed solutions team is built around experienced cloud engineers, SREs, and support specialists who understand the demands of production environments. Each client is matched with a dedicated support team that becomes deeply familiar with your systems, priorities, and processes. We prioritize partnership, not handoffs.
Jonathan Frigon
Principal Consultant
Christopher Browning
Senior Consultant
Jot Singh
Senior Consultant
Abdul Khan
Senior Consultant
Sanjana Gurram
Senior Consultant
Maxime Marenger
Consultant
Nicolas Riche
Consultant
Boyd Chan
Senior Consultant
Alexandru Filip
Senior Consultant
Tools & Technologies We Support
Our managed solutions are built to operate across any modern cloud environment. We integrate seamlessly with your existing toolchains to monitor, support, and optimize your applications no matter what stack you're running. From observability platforms to cloud infrastructure, we have experience with the technologies your teams rely on most.
Cloud Platforms
Amazon Web Services (AWS)
Microsoft Azure
Google Cloud Platform (GCP)
Kubernetes
Observability & Monitoring
Grafana
Prometheus
Datadog
Splunk
New Relic
Kibana
Incident Management
Pager-Duty
App Dynamics
Service Now
Jira Service Management
Pulse
Splunk On-Call
Security & Policy Enforcement
Defender for Endpoint
BitLocker
Windows Information Protection
Intune
MECM
Trusted by Teams Who Depend on High Availability for Daily Operation
Our clients count on us to keep their platforms stable, performant, and always available. Here’s what they have to say about working with Improving’s Application Production Support team.
Fidel Perez, VP of Emerging Technologies & Innovation, NCLH
Learn More About Our Managed Solutions
Ready to explore how Improving can support your production systems, reduce operational risk, and free up your internal teams? Our Managed Solutions team is here to help you move forward with confidence.
Headquarters: 5445 Legacy Drive #100 Plano, TX 75024
Call: (214) 613-4444
Email: sales@improving.com
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