Endpoints Managed
Average Patch Compliance
Applications Packaged Monthly
Hour SLA on Critical Requests
Enterprise Cloud Licensing & Platform Management Services
Improving’s CSP offering helps organizations simplify cloud licensing while offloading the day-to-day management of Microsoft Intune, MECM, and other critical platforms. We provide the engineering support and operational oversight needed to maintain a secure, compliant, and scalable endpoint environment. From application packaging to patching and policy enforcement, our team ensures your devices stay aligned with business objectives, freeing up your internal IT resources to focus on strategic initiatives.
Flexible Support Packages to Fit Your Platform Needs
Every organization has a different level of internal IT capacity, platform complexity, and security requirements. That’s why our CSP offering includes flexible service tiers so you can choose the right level of support based on your needs today, with the option to scale over time. Whether you're managing a few hundred endpoints or thousands, we provide the operational coverage and technical guidance to keep your environment running smoothly.
Bronze
Ideal For: Organizations that need basic platform oversight and policy management for Intune or MECM.
Our Team: Monitors platform health and handles core tasks like MDM/MECM policy configuration, app packaging, and support for platform readiness.
Silver
Ideal For: Teams looking to offload routine endpoint management tasks like patching, compliance, and configuration.
Our Team: Provides all Bronze services, plus Windows OS support, BitLocker configuration, device compliance enforcement, and monthly reporting.
Gold
Ideal For: Enterprises needing full endpoint lifecycle support, enhanced security, and strategic platform guidance.
Our Team: Delivers all Silver services, plus Autopilot setup, Defender for Endpoint, Conditional Access policies, quarterly reviews, and architectural advisory sessions.
Is Improving’s CSP Right for You?
Our Cloud Services Provider offering is built for organizations managing complex endpoint environments across hybrid or cloud-first infrastructures. Whether you're leveraging Microsoft Intune, MECM, or other cloud-native platforms, we help reduce operational overhead, increase policy compliance, and improve visibility into device health and security.
Managing large fleets of Windows, macOS, or mobile endpoints across distributed teams
Maintaining enterprise device policies across multiple platforms and cloud directories
Running Microsoft Intune or MECM with limited internal support for patching, packaging, or OS updates
Requiring advanced endpoint protection through tools like Defender for Endpoint, BitLocker, and Conditional Access
Needing structured policy enforcement and audit-ready reporting for compliance frameworks
Supporting zero-touch provisioning models using Autopilot, configuration baselines, and role-based access
Looking to consolidate cloud licensing and platform management through a single partner
How Our Clients Benefit From CSP Support
Our CSP clients span a range of industries, from mid-sized organizations to enterprise environments with thousands of endpoints. Each relies on us to manage the complexity of cloud platforms, maintain device compliance, and reduce internal IT strain. Here are a few examples of how CSP services have delivered tangible value.
Why Businesses Choose Improving for CSP
Most Cloud Services Providers stop at licensing. We go further. Improving combines licensing support with operational management, security enforcement, and strategic guidance to help you get more out of your cloud platform investments without increasing the load on your internal teams.
A Proven Process for Platform Success
Our CSP engagements follow a structured support model designed to reduce ramp-up time and ensure long-term success. From onboarding and policy configuration to patching, reporting, and advisory, we stay aligned with your IT goals every step of the way.
1. Assess & Onboard
We evaluate your current platform (Intune, MECM, or other), understand your licensing needs, and define key support priorities.
Licensing and environment review
Identify gaps in compliance or patching
Tier recommendation (Bronze, Silver, Gold)
2. Configure & Deploy
Our team configures device policies, app packaging processes, and patch schedules based on your business and security requirements.
Set up MDM/MECM policies
Define patch cycles and automation
Package and deploy baseline apps
3. Monitor & Maintain
We proactively monitor your platform for performance, policy drift, and compliance, resolving issues before they impact users.
Platform health monitoring
Endpoint compliance tracking
Issue remediation and platform tuning
4. Report & Review
You receive ongoing insight into patch status, application delivery, and policy compliance, with regular status updates.
Monthly reporting on patching, compliance, and platform readiness
App packaging and update tracking
SLA and performance review
5. Advise & Improve
We provide strategic input on platform optimization, policy changes, and architecture reviews to align with long-term goals.
Quarterly advisory sessions (Gold tier)
Architecture and platform recommendations
Support planning for future growth
Tools & Technologies We Support
Our CSP services are designed to support the platforms your teams already use. While many of our clients rely on Microsoft technologies like Intune and MECM, our team is equipped to manage and integrate with a wide range of tools across endpoint management, cloud infrastructure, and security.
Endpoint & Device Management
Microsoft Intune (MEM)
Microsoft Configuration Manager (MECM / SCCM)
Windows Autopilot
Group Policy (GPO)
Windows 10/11
macOS
iOS
Android
Security & Compliance
Defender for Endpoint
BitLocker
Conditional Access
Windows Information Protection (WIP)
Azure AD Identity Protection
Cloud & Identity Platforms
Microsoft 365
Azure AD
AWS Identity Center
Google Workspace
Meet the Team Supporting Your Cloud Environment
Our CSP team is made up of experienced engineers, platform specialists, and cloud consultants who understand the operational demands of modern IT environments. Whether you’re managing thousands of endpoints or just getting started with Intune or MECM, our experts provide the technical depth and strategic insight to keep your systems running smoothly.
Ken Chase
Technical Director
Chris Lee
Technical Director
Chris Orleman
Consultant
Michael Meznarich
Consultant
Radhika Machineni
Consultant
Ray Didonato
Consultant
Swetha Kantigari
Senior Consultant
Timothy Javorsky
Consultant
Trusted by Teams Managing Complex Cloud Platforms
Our clients rely on us to help manage licensing, streamline endpoint support, and enforce platform policies across large and evolving environments. Here’s what they’ve said about working with Improving’s CSP team.
Start a Conversation With Our CSP Team
If you're looking to simplify cloud platform management, improve compliance, or reduce the load on your internal IT team, we're here to help. Reach out to learn more about how Improving’s CSP services can support your environment and your goals.
Headquarters: 5445 Legacy Drive #100 Plano, TX 75024
Call: (214) 613-4444
Email: sales@improving.com
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