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Managed IT That Scales With Your Needs
Not every organization needs the same level of coverage. Our Managed IT portfolio is organized into three tiers so you can start where you are and grow over time:
Managed Help Desk – On-demand, ticket-based support when you need extra hands.
MSP – Proactive IT management for growing businesses.
MSP Plus – Strategic IT partnership for complex environments and high-growth teams.
Our Managed IT Tiers
Our Managed IT tiers are designed to match where you are today and where you’re headed next. Whether you just need extra hands for end-user support, full management of your environment, or a strategic partner to help guide IT decisions, you can choose the level of coverage that fits your team and easily scale up as your needs grow.
Managed Help Desk
Managed Help Desk is ideal when you need reliable, ad-hoc support without committing to a full managed services contract.
Break/Fix Support for End-Users
Remote Troubleshooting & Issue Resolution
Ticket-Based Service Model
No Long-Term Contracts
Fast Response Times
Best For: Organizations with internal IT teams needing overflow support, or businesses seeking flexible, pay-as-you-go assistance.
MSP
Our MSP offering provides foundational IT services to keep your systems secure, stable, and supported every day.
24/7 Help Desk & Monitoring
Endpoint Protection & Patch Management
Basic Backup & Recovery
Monthly Health Reports
Network Maintenance
Best For: Small to mid-sized businesses looking for consistent IT support and improved uptime.
MSP Plus
MSP Plus extends our core managed services with advanced security, governance, and strategy for organizations that demand more from IT.
All MSP Services Included
Advanced Cybersecurity (SIEM, MDR, Compliance)
Cloud Strategy & Migration
IT Roadmapping & Consulting
On-Site Support Option
Quarterly Business Reviews
Custom SLAs
Best For: Businesses with complex IT environments, compliance requirements, or aggressive growth goals.
Choose the Right Level of Coverage
A Managed IT Partner, Not Just a Help Desk
We structure Managed IT as an ongoing partnership, not just a ticket queue. From the first discovery session through ongoing reviews, our goal is to keep your environment stable, secure, and always improving.
1. Discover & Onboard
During onboarding, we document your environment, priorities, and risks so we’re not guessing when issues arise. We review your current tools, processes, and pain points, then define how tickets, changes, and escalations will flow between your team and ours.
Environment assessment and documentation
Roles, responsibilities, and escalation paths
Tooling and access setup
2. Define SLAs
Next, we align service levels to what matters most to your business. Together we define response times, coverage windows, and communication expectations for different ticket severities. You get clarity on what’s covered, when we’re on the hook, and how we’ll keep you informed.
Business-hours and 24/7 options
Severity-based response targets
Clear ownership between our team and yours
3. Monitor & Maintain
Once we’re live, we don’t wait for things to break. We proactively monitor endpoints, servers, and core infrastructure, applying patches and performing standard maintenance in line with best practices. Our team handles the day-to-day work that keeps systems healthy so your staff can focus on higher-value initiatives.
Proactive monitoring and alerting
Patch management and routine maintenance
Incident response and troubleshooting
4. Report & Review
You’ll never have to guess what we’re doing. We provide regular reports that summarize tickets, trends, and risks, then walk through them with you in plain language. These reviews keep everyone aligned and ensure we’re prioritizing the right work.
Monthly health and incident reports
Trend analysis and recommendations
Governance meetings or QBRs as needed
5. Evolve & Optimize
Your business won’t look the same in a year, and your IT model shouldn’t either. As your environment changes, we adjust scope, tooling, and engagement level, from Help Desk through MSP Plus. We help you plan what’s next, whether that’s tightening security, modernizing infrastructure, or expanding to new locations.
Periodic reassessment of scope and tiers
Roadmap input for upcoming changes and projects
Smooth path to add security, cloud, or CSP services
Who Benefits from Managed IT?
Managed IT Services are a strong fit for organizations that rely on technology to operate but don’t have the time, capacity, or desire to manage everything in-house. Here are a few of the teams we support most often.
Over-Extended IT Teams
Your internal IT staff is capable but stretched thin. Tickets pile up, strategic projects stall, and nights/weekends are a constant strain.
Need overflow ticket support
Limited time for projects
On-call fatigue and burnout
Growing Organizations
Your organization is adding people, locations, or new systems, and ad-hoc IT support can’t keep up with the pace of change.
Rapid user or site growth
Need predictable IT coverage
Want proactive monitoring
Risk-Sensitive Organizations
You handle sensitive data or operate in regulated industries and need a more disciplined, documented approach to IT operations.
Higher security expectations
Need formal SLAs and audits
Require clear documentation
Why Improving for Managed IT
Improving brings enterprise-grade discipline to everyday IT operations, backed by a culture of trust and transparency. Our teams combine deep Microsoft expertise, proven playbooks, and flexible engagement models so you get reliable support without losing sight of long-term goals.
Microsoft Solutions Partner – Proven experience across modern workplace and cloud.
Dedicated Managed Services Team – Specialists focused on IT operations and support.
Standardized Playbooks – Repeatable processes built from real-world delivery.
Flexible Engagement Models – Start small and scale coverage as you grow.
Connected to Broader Services – Easy access to security, data, AI, and app experts when needed.
Talk to an IT Strategist Today
When you fill out the form, you’re not going into a generic sales queue. You’ll talk with an Improving consultant who understands managed services and can help you decide whether Help Desk, MSP, or MSP Plus is the right fit for your environment.
